The ONR Group
CX Insights
In 2024, bespokeCX and CX4ROCKS conducted a comprehensive online survey working in partnership with OnResearch – a Market Research Company to investigate how consumer’s preferences towards a brand shift based on their interactions across different touchpoints throughout their journey.
OUR LATEST INSIGHTS
THE KEY TO A DEEPER HUMAN CONNECTION!
Human Touch​
​Synopsis: The secret sauce to exceptional customer experience lies in embedding a deeper, more human connection into every interaction.
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Author: Jason Ten-Pow
​Date Published: 10-10-2024
URL: https://www.theonrgroup.com/human-touch
​Views: 3,534
TO PIVOT OR PERISH IS THE QUESTION!
Pivot or Perish
Synopsis: Why CX Teams Must Embrace Data-Driven Strategies Now? Top CX experts understand that success hinges on a balance between strategic vision and tactical execution. To pivot effectively, CX leaders must discern the very elements that shape brand perception in the minds of their customers.
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Author: Jason Ten-Pow
​Date Published: 01-10-2024
URL: https://www.theonrgroup.com/pivot-or-perish
​Views: 3,244
CRACKING THE MYSTERY OF TOP CHANNELS!
Mystery of Top Channels
Synopsis: What are the Channels that deliver a Frictionless Customer Journey? In this quest for a frictionless customer journey, the phone remains your most trusted companion.​
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Author: Jason Ten-Pow
​Date Published: 30-09-2024
URL: https://www.theonrgroup.com/mystery-of-top-channels
​Views: 3,459
UNLOCKING UNBREAKABLE BRAND LOYALTY!
Unlocking Unbreakable Brand Loyalty​
Synopsis: An investigation into effective customer support. Discover how top brands create customer support experiences that are not only efficient but also emotionally resonant, forging unbreakable bonds of loyalty.
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Author: Jason Ten-Pow
​Date Published: 11-09-2024
URL: https://www.theonrgroup.com/unlocking-unbreakable-brand-loyalty
​Views: 3,409
STATE OF CX
2024 Edition
DOWNLOAD THE REPORT
We are excited to share with you our latest report State of CX Report packed with critical insights to help you stay ahead in today’s competitive landscape.
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​This report is designed to empower you with actionable data and strategies that can drive tangible results for your business. Don't miss out on the opportunity to make informed decisions and elevate your performance.