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RETAIL InsightS

Unlock actionable insights on our dedicated webpage designed to help professionals in the Retail and hospitality sector elevate customer experience (CX). Discover customers' needs, preferences, and proven strategies to drive customer satisfaction.

Our Latest Insights

Retailers face challenges with consumers expecting seamless integration between stores, online platforms, and mobile.

Navigating the evolving retail landscape: Meeting consumer expectations

Synopsis: This article reveals how retailers can remain competitive by provide a smooth omnichannel experience.

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Author: Jason Ten-Pow, Sean Albertson

​Date Published: 26-11-2024

​Views: 1,346

Actions by top retail brands that spark positive emotions

What Leading Retail Brands Do Better

Synopsis: The infographic highlights retail brands' performance and the emotions they evoke through customer support, showcasing actions that foster satisfaction and loyalty.

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Author: Jason Ten-Pow, Sean Albertson

​Date Published: 18-12-2024

​Views: 1,243

STATE OF CX
2024 Edition

DOWNLOAD THE REPORT

We are excited to share with you our latest report State of CX Report packed with critical insights to help you stay ahead in today’s competitive landscape.

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​This report is designed to empower you with actionable data and strategies that can drive tangible results for your business. Don't miss out on the opportunity to make informed decisions and elevate your performance.

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