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YOUR PARTNER IN KNOWLEDGE AND INSIGHTS

Your Daily Dose of Insight, Inspiration, &  Ideas

Unlock data-driven insights to enhance your leadership and achieve success for yourself and your company.

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FEATURED DATA POINT

The 5 Levels of CX Transformation

We help brands unlock loyalty and achieve sustainable business success by aligning with customer needs, eliminating friction, and delivering exceptional experiences. â€‹

Recognized Industry Contributions

Healthcare Trends

6 ways healthcare brands achieve dominance through patient experience

FSI
Trends

How Customer Service in Financial Services Drives Loyalty

Consumer Trends

Navigating the evolving retail landscape: Meeting consumer expectations

Telecom
Trends

The Secrets to Stellar Customer Support in Telecom

Energy
Trends

Powering customer relationships with omnichannel

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ANNUAL STUDY

The State of CX 2024 Edition

Explore our annual study on how consumer preferences evolve across various brand touchpoints. Through in-depth online surveys, we uncover critical shifts in consumer behavior, emphasizing the impact of interactions—from mobile apps and social media to websites, in-store experiences, and customer service. 

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This research reveals how these touchpoints influence brand perception, customer loyalty, and purchasing decisions. Gain actionable insights to enhance customer experiences, reduce friction, and build lasting connections, as we showcase strategies used by top-performing brands to create seamless and effortless journeys that drive success.

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